Along with the popularity of VoIP comes the ability to – with a new amount of ease – record your phone calls. You can accomplish this in a couple of ways. You can do it the old-fashioned way of holding up a recorder to the phone; or, you can go the more up to date option of installing a special program onto your computer or VoIP program that records the sound as it passes through the computer. But before you go about accomplishing it, you should first ask what your motivations are for VoIP phone recording – after all, just because you can do it doesn’t mean you should.
If you’re running a business, there are a lot of good reasons why VoIP phone recording is not just a good idea but a downright necessity. Some examples include:
Employee monitoring: The more employees you have, the more important it is that you retain some way of checking in on their phone use. Granted, there aren’t an overwhelming number of worst case scenarios coming true out in the real world (such as employees racking up expenses by calling pornographic hotlines or psychics) but they happen often enough that you should be wary. But, there are a lot of in-between instances – employees being rude to customers and clients, calling up friends on the company’s phone and dime, and simply being inept when it comes to phone use. If you record your calls, you will be able to confront the employee and choose a plan of action for dealing with the behavior.
Legal possibilities: The unfortunate fact is that sometimes businesses get sued, and retaining phone calls can help your case if a customer or client was being deliberately rude and offensive. Instead of he said, she said, you will be able to play the recording before the judge and have your point literally heard.
VoIP phone recording is also useful for home purposes. Though frequently not as essential, home recording can be motivated by:
A desire to save conversations: Maybe you are speaking to someone special, like a celebrity or a politician and you want to save the conversation because it’s the most exciting thing that’s ever happened to you. Or, maybe you want to keep some conversations with your elderly relatives before they pass away, so that you will be able to recall their voice. Recording will allow you to do this.
A random urge: Some people just like to have things catalogued and saved. Sometimes just “feeling like it” is enough of a reason to warrant VoIP phone recording. After all, it’s your phone, so why not?
Just remember that there are laws when it comes to recording things. If you plan to turn your motivations for VoIP phone recording into action, you need to be careful that you gain consent from those who are going to be on the other end of the line. Recording without first obtaining permission is illegal. You may also want to check your local laws for what is allowed (or not allowed) regarding this issue.