RingCentral Office is a VoIP provider that it is safe to say won’t be everyone’s cup of tea. They would admit themselves that they’re not the ideal provider for someone just looking for the cheapest option nor the simplest to use. In a way, they are quite a niche provider but if you find yourself in that niche then you will find that they provide the perfect service for you. If you are going to limit your market, you need to make sure that what you provide to that market is ideally tailored. With that being taken into account, the question should be asked: Does RingCentral deliver on its promise?
Cost: If you are looking for an off-the-shelf provider that will have you making calls for less than the price of a pizza, then you might as well look elsewhere. As the name might suggest, this is not a residential brand unless you have very specific residential needs. As such it might be considered unfair to mark it down on account of a high cost; however, the reason there are six categories in this review is to mark the product across a range of priorities, and cost is an obvious matter of interest for any customer. As the product starts at $49.99 per month, the mark for cost just can’t be any higher than a 7/10.
Ease Of Installation: In fairness to RingCentral, they don’t sell this product as anything other than a service which is tailored to people who know exactly what they want and are prepared to pay for it and put the effort in to make it worth that money. With that being said, many users will admit to feeling that the installation process could be a little more intuitive. You’re not going to pick up the software for this service and be making calls ten minutes later. If you know what you are doing, then the process is helpfully explained, and the customer service people are on hand to walk you past any gremlins. However, clearer instructions could make the whole thing a lot more painless and for that reason RingCentral Office cannot be given any more than a 7/10 here.
Tech Support: The website has a handy and informative FAQ section as well as a user forum which, in line with the professional nature of the product, is populated with well-informed individuals. If you’re having difficulties there is the option to email or call RingCentral and they are prompt and helpful in dispelling any problems you might have. The absence of a live chat service might seem like a minor quibble, but when the competition are offering something you’re not it is a matter that needs looking at. That drawback means that the highest mark we can give is 8/10.
Quality of Voice Service: The marks in the first three categories may give the impression that RingCentral Office is more problematic than it is worth, but in fairness when someone or someone is lacking in a certain area it will usually be because there has been a focus on delivering in another area. With RingCentral Office that area is in the quality of its service. When you are up and running – and it won’t take forever – the clarity and the reliability of its voice service is truly high quality. This is where you will find the value in the product and realise you’ve made a sound purchase, and it is worth the full 10/10 we give it here.
Speed: In line with the quality of the service, it is good to be able to report that the speed of connection is also very good. Considering the wide range of features and the professional nature of the software people who have used similar services might expect to pay for this versatility with higher waiting times, but it is not a criticism that can be cast at RingCentral Office. Our testers reported some of the quickest call connections in any product they had handled, and marks of 9/10 reflect that.
Features: With RingCentral Office, the largest criticism we have found and heard about is that the immediate impression a new user will get can be off-putting. Once you start using the service, you find that this falls away and that it is a genuinely beneficial and even fun service to use. The feature set on offer here underlines both the criticism and the credit for RingCentral Office. The quality of the features may not make itself obvious until after you’ve started using them, but once you have done you’ll see why it is held in such high regard. A one-off fee of $30 for a personalised number – making you memorable to potential customers – is a very nice touch, and RingCentral Office deserves its 9/10 mark here.
Overall: It is clear that RingCentral Office falls down on some fronts, but as has been stated these are mitigated by its high scores in other areas. For business purposes it is definitely a contender that is hard to beat, and the 50/60 mark overall contains some very high scores.